Expectations of customer service have gone through the roof. I'm not just talking about at high end places, but fast food restaurants, gas stations, pharmacies.
- What's in it for me?
- Am I going to be inconvenienced?
- Why should I sacrifice something for you?
- Everything really needs to be perfect.
We now want what we want, right now. And perfect.
Several months ago a candidate reached out to me to see if I could help her secure and interview with my employer. I got her information to the correct people. She didn't get the job. I did what I could to help.
Fast forward a month later, I called her to see if she would be interested in a couple of different recruiting opportunities.
Not a word from her.
A month so later, she reached out. Apologized for not calling me back. Then asked if I could help her husband out. She sent me his resume.
I sent her e-mail to one person, then let it go. She called me when she needed something, but when I called her, it didn't fit her needs.
Today, I received an e-mail again asking me if I can help her.
Relationships - both professional and personal - they are two way streets. We have to give in order to get. Not the other way around.
When I call candidates, the first thing I ask is "what can I do for you??"
We've forgotten this as a society.
With the latest United debacle, I think this is part of the case.
Yes, United was wrong. So was the passenger. Sorry, my needs are greater than yours.
Remember this the next time you ask for a favor. Perhaps, start with, "I really appreciate all your help. Ask for your favor." - then respond with "What may I do for you?"
And when you are in line and the clerk is slow, your food arrives a couple of minutes late - sit and breathe. We aren't starving after all.